Policy

Delivery times:

All orders that placed before 5pm GMT Monday- Saturday shall be processed the same day. All orders placed after 5pm GMT will be processed the next working day.

All orders placed on a Sunday shall be processed the next working day. 

UK Deliveries take 2-3 working days to arrive unless special delivery option is used.

Outside of the UK can take 5-7 working days to arrive.

All orders placed are tracked and signed services.

 

Returns Policy:

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused, in the same condition that you received it and in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Sale Items (if applicable)

Only full prices items can be exchanges. Unfortunately we do not give a refund on any of the items.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at 'thewolfelondonltd@gmail.com' and send your item to: '72 Mitcham Road, Tooting, SW17 9NA, United Kingdom'.

Gifts

If the item was marked as a gift in the notes section of the purchase and shipped directly to you, you'll receive a gift credit value of your return. Once the item returned has been received, a gift certificate will be mailed to you.

If the item was not marked as a gift in the notes section of the purchase, or the gift giver had the order shipped to themselves to give to you later, we will only be able to offer an exchange to the gift giver and they will find out about your return.

Ambassador Program

Once the Ambassador program package has been purchased, this sale cannot be refunded as it has a promotional offer and the items are automatically dispatched to the customer. The program charges either £50 or £100 with a selection of our exclusive non-restocked clothing sent out. It is your own responsibility to manage your membership and cancellation before the service stops charging.

Shipping Returns

To return your product, you should mail your product to '72 Mitcham Road, Tooting, SW17 9NA, United Kingdom'.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. TWL will be responsible for delivery cost of sending out the exchanged item to you.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.

It is your responsibility to manage the delivery once tracking details have been sent to you. The Wolfe London Ltd do not take responsibility for any late or lost packages. 

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